Before you clean: never mix products, and check the care label first. Read the safety rules

The first five minutes after a spill

A conservative checklist for the moments before you have identified the exact treatment.

Need a specific treatment? Use the finder

Make the area safe

Move children and pets away. If the substance is hot, hazardous, strongly fuming or unknown, do not handle it as an ordinary household stain. Follow the product’s emergency information or seek appropriate help.

Remove excess without spreading

For liquid on a blot-safe surface, use a plain white absorbent cloth and press rather than scrub. Scoop semi-solids with a blunt edge. Do not push the spill deeper into a filling, seam or backing.

Identify the material

Check a garment care label, furniture tag, flooring paperwork or manufacturer website. “Sofa”, “carpet” and “worktop” are object names—not materials.

Pause before adding chemistry

Do not reach automatically for bleach, vinegar, bicarbonate of soda or washing-up liquid. First find the specific stain/material method and check the product label. Never mix cleaners.

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